Job Description
Hostel Support Worker
Richmond upon Thames
37.5 hours per week on a Monday to Sunday rota basis.
(Shifts between 8:00 am and 10:00 pm)
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.
THE ROLE
As a Hostel Support Worker, you will join a skilled and experienced team, taking responsibility for delivering hostel-based services and coordinating effective support for rough sleepers with complex needs.
You will provide effective, client-focused support to residents throughout their tenancy, helping them access specialist services and building positive relationships to achieve the best outcomes. The role includes optimising rental income, minimising arrears, completing data entry and keeping accurate client records. You will stay informed about local services, carry out assessm...