Salary/Rate: £27,716 per year + quarterly bonuses.
We have an excellent opportunity to join our Barton-upon-Humber client as a Legal Assistant within a call centre supporting the team on legal claims.
Legal Assistant
£27,716 + £750 quarterly bonus. Monday to Friday 8:55am to 5:30pm (40hrs per week). Permanent.
Responsibilities
* Owning claims brought by third parties
* Collecting and preparing evidence with supporting documents
* Providing thorough and accurate reports to enable claim reviews with management
* Reach appropriate resolutions to claims, ensuring fair treatment to customers at all times
* Work to deadlines set by third parties
* Work within timelines provided by the ICO to produce Subject Access Requests
* Implement track changes to effectively reduce common issues
Benefits
* Access to health & discount platform after 1 year of service
* Individual training
* EE discount
* Staff Discount (after 1 year service)
* Free onsite gym (available 24/7)
* Free onsite parking
* Complimentary refreshments throughout the day
* Two subsidised canteens
* Fantastic progression opportunities with real success stories
* Customer Service Employee of the Month awards
Qualifications
* Previous complaint handling experience is essential
* Ability to observe minute details and produce detailed reports
* Strong analytical skills, both written and verbal
* Ability to effectively organise and prioritise your own workload
* Must be able to work to strict deadlines
* IT Literate
* GCSE Level C or above in Maths & English
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