Overview
This is a Fixed Term role for approximately 12 months. Set in a stunning location overlooking the beach and newly refurbished, The Bournemouth Highcliff Manager has an exciting opportunity for a Night Manager.
Responsibilities
* Serves as the property Manager on Duty and directs all property operations during the overnight shift in compliance with all Health & Safety requirements.
* Ensures that the highest levels of hospitality and service are provided during the overnight shift.
* Represents property management in resolving any guest or property related situation.
* Monitors and ensures compliance with all Guidelines to Operations.
* Fully compliant with all emergency procedures and being first point of contact when those situations take place (Fire, Bomb threat, Threat conditions etc.).
* Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to the reception team.
* Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
* Report any faults or issues guests have risen to the relevant departments.
* Be fully conversant with all Front Office departmental procedures.
* Ensure all Front Desk tasks are complete in a timely manner and supervisors follow procedures as required according to SOPs.
* Ensure all brand standards are being followed by the Front Desk Agents and Supervisors.
* Exhibits behavioural styles that convey confidence and command respect from others, makes a good first impression and represents the company in alignment with its values.
* Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
* Assist management in training, evaluating, counselling, motivating and coaching employees; develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities.
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