CUSTOMER CARE TEAM- EASTBOURNE The Customer Care Team provides the highest level of customer support via telephone, email and online. As Customer Care Advisor you will be the first point of contact for customers and will be a member of a fast-paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next steps, and helping customers to get the help and support they need. PRINCIPAL ROLES AND RESPONSIBILITIES * Setting up new customer accounts and making welcome calls. * Closing customer accounts when customers move home. * Proactively resolving customer billing queries over the phone and via email. * Setting up and managing Direct Debits and taking phone payments. * Interacting with customers daily, via telephone or email, responding to their questions * Successfully managing and resolving customer complaints or concerns, proactively implementing any lessons learnt to improve future service delivery. * Paid emergency out of hours cover. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED * Minimum of 2 years’ experience in a fast-paced customer service call centre environment. * Customer service orientated with strong customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience in a client liaison or customer service role is essenti...