Clinical -Health Connector - Health on the High Street
Band 3
Main area Community and Rehab Grade Band 3 Contract 12 months (Fixed term as lease on the sites is annual currently) Hours Part time - 30 hours per week Job ref 434-CR7254960
Site Unit 33, Aylesbury and Wycombe Library Town Aylesbury and Wycombe Salary £24,625 - £25,674 per annum pro rata Salary period Yearly Closing 24/07/2025 23:59
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
* Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
* Nationally recognised for urology and skin cancer services
* Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
* Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact bht.recruitment@nhs.net or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Job overview
The Health Connector will play a vital role in ensuring the public of Buckinghamshire receive the right care, in the right place, at the right time. You will be responsible for welcoming, coordinating and managing all incoming contacts coming into the Health on the High Street sites, ensuring every interaction contributes to improved health outcomes - Making Every Contact Count (MECC).
In this role, you will guide the public to appropriate services and healthcare professionals, delivering a high-quality, patient-centric experience. You will provide telephone and administrative support, demonstrating exceptional communication skills and the ability to work efficiently under pressure in a fast-paced environment. Proficiency in IT systems, digital platforms, and communication channels - including telephone, online, and chat services - is essential.
With a comprehensive induction, you will become an integral part of our dynamic health hub, working collaboratively within a multi-skilled team committed to putting people of all ages first.
Main duties of the job
Key Responsibilities:
* Assist in the collection and management of health-related data.
* Provide exceptional customer service to patients and visitors.
* Support the healthcare team in various administrative tasks.
* Ensure accurate and timely documentation of patient information.
Requirements:
* Previous experience in data collection and customer services is highly advantageous.
* Strong communication and interpersonal skills.
* Ability to work effectively in a team environment.
* Attention to detail and organisational skills.
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person specification
Education, qualifications and training
* Educated to GCSE Level (or equivalent) with a pass in English and Maths
* Good keyboard and Literacy skills
* Willingness to undertake training
* Ability to use electronic recording systems
Experience
* Good office/administrative procedures and skills
* Previous experience of working in a multidisciplinary team environment, and have a good team work ethic
* Ability to work under pressure
* Excellent interpersonal skills and a passion for working face to face with the public
* Ability to work flexibly and able to use own iniative
* Understands the concept of confidentiality and the standards of conduct and care
* Has an insight into possible health inequalities that the public may present to them daily
Skills, abilities and knowledge
* Excellent interpersonal skills and a passion for working face to face with the public
* Ability to work flexibly and able to use own iniative
* Understands the concept of confidentiality and the standards of conduct and care
* Conversant in the 7 C's of communication and the CARE values of the organisation
Special Circumstances
* Ability to work across sites and access to own transport
* At times maybe be required to work alone
PPE requirements:Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Ann Poll Job title Service Manager Email address ann.poll1@nhs.net Telephone number 07929349560 Additional information
Victoria.perkins2@nhs.net
Deputy Director of Community and Rehabilitation
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