Job Title: Customer Services Advisor Location: Based near Eye, Suffolk Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break) Salary: £13.84 - £14.61 per hour Employment Type: Temporary to permanent About the Role An exciting opportunity has arisen for a dedicated and personable Customer Services Advisor to join our clients well-established team. This role is ideal for someone who thrives in a customer-facing environment and enjoys delivering exceptional service. You will be the first point of contact for customer enquiries and play a key role in ensuring a smooth and efficient ordering process. Key Responsibilities Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner Support order processing and manage customer accounts Liaise with internal departments to ensure customer requirements are met efficiently Carry out general administrative tasks related to customer service and sales support Maintain accurate records of customer interactions and transactions Desirable Experience Previous experience in a customer service or office support role Familiarity with Amazon Vendor Central or similar platforms is highly desirable Proficiency in Microsoft Office (Word, Excel, Outlook) Skills & Attributes Strong communication and interpersonal skills Excellent attention to detail and organisational ability A team player who can also work independently Positive, solutions-focused attitude Benefits Package (once permanent) Life Insurance - 3 x Salary Salary Sacrifice Pension Scheme Bupa Cash Plan 28 days holiday plus Statutory Bank Holidays Access to a Learning Management System On-site parking