Responsibilities
* Work with stakeholders to understand business problem statements and convert them into actionable user stories.
* Articulate product vision and user stories in a manner clearly understandable to development teams.
* Manage the backlog of user stories for one or more CRM and sales tools products.
* Establish user story acceptance criteria, accept user stories, and refine stories with Scrum teams.
* Identify and document operational requirements for change requests, ensuring clarity and completeness for sprint readiness.
* Act as the connector between business stakeholders and technical teams, ensuring alignment and effective communication.
* Determine and manage backlog priorities, including items to be added to upcoming sprints.
* Track and document third-party vendor development and design for future reference and issue resolution.
* Review and provide feedback on test plans to ensure application changes meet acceptance criteria.
* Monitor development progress and provide updates to stakeholders as requested.
* Apply Agile methods and processes to promote a disciplined project management process.
* Lead planning and review meetings to communicate feedback on development achievements.
Qualifications
* Bachelor’s degree and three years of fintech operational product experience/knowledge.
* Knowledge of Salesforce and sales automation tools (beneficial).
* Experience with the Scaled Agile Framework (SAFe) and systems development environments (preferred).
* Strong negotiation, organization, management, analytical, and people skills.
* Excellent verbal and written communication skills to technical and non-technical audiences at all levels.
* Positive outlook, strong work ethic, and responsiveness to internal and external clients and contacts.
* Added bonus if you have experience with Community Cloud, Marketing Cloud, Lightning components, or Salesforce CPQ.
* Curious – You ask the right questions, listening and learning to get better every day.
* Humble – You never stop learning, no matter how experienced you are. You create a culture where honesty and accountability are valued.
* Accountable – You never stand still, never settle. You work at pace to achieve your goals.
Benefits
* A competitive salary and benefits.
* Time to support charities and give back to your community.
* Parental leave policy.
* Global recognition platform.
* Virgin Pulse access.
* Global employee assistance program.
* Healthcare allowance towards medical, dental and healthcare cash plans, including a neurodiversity assessment pathway.
* Pension scheme with a company contribution of 9% of base salary if you contribute at least 3%.
* Workplace ISA and GIA access.
* Employee Assistance Programs to support through any changes that matter to you.
* Family inclusion network offers support for raising families and caring for family members.
* Company-funded life and income protection insurance with optional additional insurances.
* Paid time off and public holidays.
* Company-funded annual Health Assessments.
* Virtual GP access for you and your family.
* Funding for female employees to access Menopause Support Plan.
* Monthly wellbeing allowance.
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