Responsibilities
* Manage hybrid software, hardware, and web-based/SaaS products from concept through final deployment and sustainment
* Administer and support Windows and/or Linux-based systems and integrations, ensuring consistent uptime and secure configuration
* Support virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure)
* Configure and troubleshoot Active Directory, DNS, DHCP, and GPOs
* Perform routine maintenance: patching, backups, log reviews, and system health checks
* Support configuration management and change control processes to ensure integrity of system baselines
* Design and implement system improvements and automation
* Monitor and respond to incidents, alerts, and user support requests
* Coordinate with cybersecurity, software, and helpdesk teams to ensure operational continuity
* Act as point of escalation for IT support and major incidents, working with vendors to resolve complex technical issues
* Provide subject matter expertise across multidisciplinary teams to ensure interoperability and system performance
* Document network/system configurations and standard operating procedures
Minimum Requirements
* Proficiency in systems engineering, automation, and network infrastructure
* Strong understanding of system integration involving web, software, and hardware platforms
* Advanced system administration (Windows Server, Linux, Active Directory)
* Experience with cloud infrastructure (AWS, Azure, GCP)
* Proficiency in automation and scripting (Python, Ansible, PowerShell, Bash)
* Experience with security best practices (firewalls, IAM, patch management)
* Demonstrated knowledge and ability to administer enterprise systems such as Microsoft M365, Active Directory/Group Policy, and Okta
* Advanced understanding of various infrastructure and network technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Windows Server operating systems
* Understanding of Disaster recovery and business continuity planning procedures
Qualifications
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
* 4-6 years of hands-on experience in network and systems administration
* Working knowledge of Windows Server, Active Directory, and basic networking principles
* Familiarity with virtualization technologies (VMware, Hyper-V) and system hardening practices
* Strong troubleshooting skills and the ability to work independently and as part of a team
Five Principles for Success
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
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