Head of Operations (Confidential Appointment) Location: Cambridgeshire Sector: Building Services / Engineering Operations Reporting to: Managing Director
We are recruiting on behalf of a well-established building services organisation for a Head of Operations to lead and develop a multi-disciplinary operations function covering plumbing, electrical and air conditioning services across residential and commercial projects.
This is a senior leadership role with responsibility for operational delivery, team performance, customer satisfaction and financial efficiency.
The Role As Head of Operations, you will oversee the day-to-day performance of the Operations Department, managing engineers, coordinators and key stakeholders to ensure high-quality service delivery. You will act as a senior representative of the business, working closely with clients, suppliers and internal teams while reporting directly to the Managing Director.
Key Responsibilities Lead, schedule and direct engineering teams to meet service demand and customer expectations
Recruit, train, manage and develop operations coordinators and team members
Oversee quality standards, productivity and continuous improvement across operations
Conduct performance reviews, appraisals and set improvement objectives
Establish and maintain training programmes aligned with procedures and safety standards
Communicate daily with mechanical, electrical and air conditioning teams to ensure effective resource planning
Review work orders, invoices, time reports and labour usage to ensure accuracy and cash flow efficiency
Liaise with suppliers regarding warranties, product issues and material availability
Ensure parts and materials are ordered and available to meet project deadlines
Attend senior management meetings and contribute to company-wide objectives
Ensure all departmental policies, procedures and compliance standards are followed
About You You will be an experienced operational leader with a strong background in building services or engineering environments. You are commercially aware, highly organised and comfortable operating in a fast-paced, customer-focused setting.
Essential Requirements:
Minimum 5 years' management experience (or equivalent combination of education and experience)
Post-secondary education in a trade, technical or related discipline
Working knowledge of plumbing and electrical systems
Strong leadership and people-management skills
Excellent communication, customer service and conflict-management abilities
High level of organisation with strong attention to detail
Confident using MS Word, Excel, Outlook and general business systems
Proactive mindset with a commitment to continuous improvement
Professional appearance and ability to lead by example
Valid driving licence with a clean record
Flexibility to work non-standard hours when required
Ability to perform under pressure and manage competing priorities
What's on Offer Senior leadership role with real influence over operations and performance
Opportunity to shape and develop a high-performing operations function
Competitive salary package (dependent on experience)
Long-term career progression within a stable and growing organisation
Confidential applications are welcomed. Shortlisted candidates will receive further details at interview stage.
If you would like to know more, get in touch with Harry Severn at ARC.
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