Job Description
We are looking for an experienced service advisor to join a busy main dealer in Birmingham.
Salary – £22,000 with a £30,000 OTE
Daily Duties include:
1. Meeting and greeting customers in a friendly and courteous manner throughout the day.
2. Booking vehicles into the technical workshop.
3. Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
4. Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
5. Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
6. Adopting a sales approach regarding upsell.
7. Maintaining good housekeeping standards and orderly administration of your work.
Ideal candidate:
8. Experience working within a service advisor role at a main dealer.
9. Full License no more then 6 points.
This role would suit: aftersales advisor, service advisor