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Cafe Lounge Supervisor
Are you a natural leader with a passion for hospitality and a flair for creating exceptional guest experiences? Do you thrive in a stylish café lounge setting, inspiring your team to deliver outstanding service with a smile? At Ragdale Hall Spa, we’re looking for a dedicated and enthusiastic Cafe Lounge Supervisor to support the daily operations of our two stunning café bar and lounge areas - the Garden Room and the Verandah Bar. Open daily from 9:00 am to 11:00 pm, these beautifully designed spaces offer our guests a relaxed and welcoming environment to enjoy delicious food and drink throughout the day.
As a Cafe Lounge Supervisor, you’ll play a key role in leading our vibrant team, ensuring every guest enjoys a seamless, high-quality experience that reflects the five-star standards Ragdale is known for.
Main Duties (Full Training Provided):
* Support the Bars Manager in overseeing the daily operations of both the Garden Room and Verandah lounge areas, ensuring smooth and efficient service throughout the day.
* Take the lead in the Bars Manager’s absence, setting a positive example and maintaining high standards of professionalism and guest care.
* Assist in upholding and enhancing service quality, consistently striving to exceed guest expectations.
* Inspire, motivate, and support team members, encouraging their growth and development through positive leadership and coaching.
* Prepare and serve a wide range of beverages, including barista-style coffees, smoothies, juices, and alcoholic drinks, with precision and flair.
* Maintain a clean, organized, and well-stocked environment by clearing tables promptly and ensuring all bar and lounge areas are immaculate and inviting.
* Demonstrate in-depth knowledge of the food and beverage menu, confidently taking guest orders and coordinating with the kitchen team to ensure timely and accurate service.
Qualifications & Skills Required:
* Proven experience in supervising a team within a customer service or hospitality setting, with a hands-on leadership style.
* A genuine enthusiasm for delivering exceptional guest service and creating memorable experiences.
* Confident, approachable, and professional demeanor with excellent interpersonal and communication skills.
* Meticulous attention to detail and a proactive, solution-focused mindset.
* Ability to remain calm, composed, and efficient during high-pressure or busy service periods.
* Applicants must be 18 years or older due to the legal requirements of serving alcohol.
Hours of Work:
* Full-time or part-time hours available
Salary:
* £12.96 per hour
Work Perks:
* Opportunities to earn gratuities of up to £1,400 per annum on top of your basic salary.
* Exciting career development opportunities – we’re committed to helping you grow and progress within the company.
* Complimentary meals – enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
* Free on-site parking.
* Staff accommodation may be available in Melton Mowbray.
* Free transport from Melton Mowbray and Asfordby.
* Exclusive access to fantastic facilities – take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
* Generous discounts across all retail areas and food & drink outlets.
* 50% off most beauty treatments – indulge in our beauty services at a reduced price.
* Discounted stays and day packages – exclusive offers for you, your friends, and family.
* Employee referral scheme – earn bonuses for recommending friends to join our team.
* Long service rewards – celebrate your milestones with loyalty bonuses and special events.
* Recognition and rewards – receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
* Employee Wellbeing Programme provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
* A fun, friendly, and welcoming workplace – enjoy being part of a supportive team that values each individual.
At Ragdale Hall Spa, we believe in nurturing talent and creating a supportive, rewarding workplace where you can grow and thrive. If you’re ready to bring your leadership skills and personality to a team that’s passionate about delivering unforgettable experiences, we’d love to hear from you. Apply now to join the Ragdale Hall family and take the next step in your hospitality career!
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