What you’ll be doing
• Lead service assurance across key network services (BTnet, Wholesale Ethernet, IP/Ethernet Connect, Optical, Mobile Backhaul), managing in life issues.
• Define assurance frameworks and align strategy with emerging technologies such as AI.
• Monitor and optimise KPIs/SLAs, develop new metrics, and use monitoring tools proactively. Drive Root Cause Analysis and long term corrective actions across multiple platforms.
• Improve Lead to Cash and fault journey processes to optimise customer experience.
• Provide networks leadership for customer bids and coordinate cross team support.
• Lead the delivery of price rises across Digital and Networks.
• Mentor and develop team capability while fostering continuous improvement.
• Collaborate with cross functional technical, operational, and product teams. Manage stakeholder expectations and communications.
• Oversee platform and exchange closures, ensuring stability and delivery to plan/budget.
• Ensure compliance with regulatory/security standards and support business continuity planning.
Skills and Experience
Network Services: Strong understanding of Services (Ethernet, Dedicated Internet Access, BTnet, IP Connect, Wholesale Mobile Connect, Optical) and their L2C (Buy / Get) and T2R (Fault) journeys. Working knowledge of Ethernet, IP, and VPN technologies. Knowledge of the ITIL framework.
Network Platforms: Understanding of platforms supporting services (converged core, WMC, Optical, IPP, Access Solutions such as EAD / FTTP).
OSS & BSS Systems: Knowledge of automated provisioning, SLA compliance, and service-level management systems
Network Resilience & Service Availability: Understanding of existing strategies and how they impact service availability, ability to model how changes in network architecture and capacity planning rules impact service availability targets.
Root Cause Analysis: Ability to diagnose long term recurring issues and implement long-term corrective actions.
Data Analytics: Skills in analysing service availability, network health, and process performance metrics, developing predictive tools and improving customer experience. Includes employing statistical analysis methods.
Cybersecurity Basics: Understanding of threat detection, encryption, and compliance for secure service delivery.
Project Management: Experience of managing large projects including overall project/programme timescales and budgets (mitigating and adjusting as necessary) and obtaining buy-in from senior management for critical project plans and changes.
Risk management and mitigation: Finding options to achieve the “Path to Green” (getting back on track!). Assessment of risk and agreement of changes.
Communication: Ability to explain technical issues to non-technical stakeholders and collaborate with cross-functional teams within Networks, Digital and Business.
Problem-Solving Under Pressure: Quick decision-making during outages or service disruptions.
Benefits
• 15% on target bonus
• Company car or £5,500 cash alternative
• Private healthcare for self and family
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop