We are recruiting a customer services advisor to for a successful company based in Kingswinford.
You are providing excellent customer service by ensuring efficient processing of all machine and accessory orders from receipt of order until dispatch.
You will be working closely with the UK management team to ensure the UK strategy and business goals are achieved.
The main duties will be:
1. Ensure all orders received are entered into the CRM and confirmations sent to clients within 3 working days.
2. Answer customer calls within the defined time scale, effective call handling to ensure customer requirements are understood and actions fulfilled.
3. Respond quickly and professionally to customer needs, taking ownership of all issues until customer is satisfied with the resolve.
4. Maintain good customer relations by presenting a professional, efficient and helpful service.
5. Responsible for the customer communication from order receipt, machine availability, delivery lead times and dispatch confirmations.
6. Liaise with other departments in the forecasting process to identify potential shortages of specific machine codes, weekly order diary confirmation, and allocation of stock items once received.
7. Build relationships with key customers and have an understanding of external relationships to be able to advise on their agreed pricing and contract structure to ensure satisfaction of the departments/Company's service.
8. Assist customers with invoice queries and warranty return process, documenting and requesting credits where relevant
The successful candidate will have the following skills:
9. Communicate with customers at all levels
10. Communication with internal functions
11. Planning & Organisation
12. Time Management
13. Work as part of fast responsive team
14. Flexible within team
15. Multi-tasking
16. Previous experience working in a customer service environment working at part of responsive team
In return the company will provide a competitive remuneration package, a friendly family environment and full training and support on all the products.