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Job Details
Position: Call Centre Agent (Full Time)
Location: Selkirk, Scotland, United Kingdom
Employment Type: Full-time, 37.5 hours/week
Seniority Level: Entry level
Industry: Telecommunications
Responsibilities
* Deliver outstanding customer service and follow-up calls post-appointment.
* Respond to issues promptly, providing updates or escalating as needed.
* Support engineers with processes like Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day.
* Review completed jobs for accuracy, stock recording, notes, and signatures, liaising with engineers to correct missing information.
* Manage daily tasks efficiently in a fast-paced environment.
* Escalate and report issues appropriately.
* Utilize IT skills such as email, webchat, and spreadsheets with great attention to detail.
Training and Work Arrangements
Initial office-based training for at least 1 week at our Selkirk office, with potential to work fully from home afterward. Full training and equipment are provided.
Additional Information
Reporting to a Team Manager, you will communicate regularly with customers, client contact centers, engineers, and field leaders throughout the UK via inbound and outbound calls.
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