Customer Success Manager | £25,750 plus performance bonus | Derby DE21
Monday to Friday 9-5:30pm (hybrid after probation)
As a Customer Success Manager, you will be the first point of contact for new clients, guiding them through their onboarding process and ensuring they get the most value out of our products from day one! Cherry Professional are seeking a highly motivated and experienced individual to deliver exceptional onboarding experiences, providing personalised training sessions, and conducting online seminars for larger groups. Your daily tasks will involve a mix of activities, including project managing setup, managing the onboarding process, and ensuring customers are fully integrated into the business ecosystem
What we're looking for:
Excellent interpersonal and communication skills
Strong presentation skills
Good Microsoft Office and CRM knowledge
Ability to identify upselling opportunities of new features
Marketing experience is desired
Ability to see tasks through to completion
Good customer relationship building skills
Great organisational and multi-tasking skillsNice to Have Skills
Project/Account management or onboarding/training experience
Experience of the property industry is desired
Can-do attitude and will be highly self-motivatedPreferred Education and Experience
We are looking for candidates with project/account management or onboarding/training experience
Experience in the property industry is desired
Minimum 2 years of experience in a similar role
The finer elements of the role include:
Ensure a smooth and efficient onboarding process by collaborating with internal teams
Provide training for both new and existing customers on all aspects of business platforms
Conduct online training sessions for both individuals and large groups
Highlight the return on investment (ROI) from the very beginning
Identify opportunities to upsell additional products during the onboarding process
Address customer queries and technical issues
Develop and maintain strong, long-term relationships with customers
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