Lead Application Support Analyst
Newport/Hybrid - One day a week on site
Salary: £48,000 per annum
VIQU have partnered with a leading government organisation who are actively seeking a Lead Application Support Analyst/Manager to join their team to lead and manage the technical support team to ensure timely and effective resolution of software application issues.
Duties for the Lead Application Support Analyst:
* Lead and manage a technical support team, fixing high level software application issues when required.
* Release management - Coordinate software updates and manage release calendars, communicating release plans and conducting readiness reviews.
* Design, implement and maintain CI/CD pipelines for automated software deployment, ensuring efficient deployment processes with minimal downtime.
* Develop and maintain configuration management processes, implementing automated tools to reduce errors whilst monitoring and auditing configurations regularly for discrepancies.
* Oversee change control processes and ensure proper documentation.
* Foster a culture of continuous improvement and customer service excellence.
Experience required for the Lead Application Support Analyst:
1. Previously led and managed software/application support teams.
2. Experience of modern programming languages (C#), problem solving and debugging code.
3. Experience of ...