The job description provides a comprehensive overview of the responsibilities and expectations for the Brand Ambassadors at Costello’s. However, it can be improved in terms of formatting for better readability and focus. The content is relevant and detailed, covering key duties and requirements, which aligns with the minimum requirements for such a role.
To enhance clarity, I will organize the responsibilities into clearer sections, use consistent formatting for lists, and remove some repetitive or overly detailed points that may not be necessary in a high-level job description. I will also ensure the use of HTML tags is appropriate to improve engagement without overusing them.
Here's the refined version:
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The Costello’s Brand Ambassadors (CBAs) are responsible for ensuring service excellence throughout Costello’s footprint, developing leads, and fostering customer relationships into long-lasting partnerships. They communicate directly with Managing Partners (MPs), staff, clients, and prospects, understanding their needs and recommending suitable products or services to maximize value. CBAs support all service offerings, develop strategies to drive new business, and adapt to changing market conditions while remaining client-focused. They must be knowledgeable multitaskers with strong communication and computer skills, working closely with MPs, staff, and management to promote the Costello’s Ace brand of service excellence.
Major Responsibilities
1. Execute Same Day Service (SDS) events, in-store training, off-site service events, and customer services, ensuring exceptional service and sales growth.
2. Manage mobile services on-site and off-site.
3. Run SDS events across various locations.
4. Upsell and add-on sales during customer interactions.
5. Perform in-store services during SDS downtime.
6. Stay informed about current promotions and sales.
7. Ensure stores have necessary tools and resources through regular checklists.
8. Serve as a subject matter expert and trainer for staff on services.
9. Promote digital and signage initiatives, including TSP and KIBO.
10. Represent the company positively at all times.
11. Maintain readiness on the sales floor and during events.
12. Monitor merchandise loss and report issues.
13. Perform additional tasks as assigned by management.
14. Understand all products, services, and systems used by the company.
15. Participate in sales events and meetings, providing activity forecasts.
16. Make cold calls and reach out to prospects and B2B contacts.
17. Present product value to potential customers.
18. Develop strategies to increase revenue.
19. Build and maintain beneficial relationships internally and externally.
20. Keep management informed of performance issues.
21. Handle customer complaints and negotiations effectively.
22. Collaborate with staff to foster a positive culture.
23. Deliver products as needed.
24. Attend networking events on behalf of the company.
25. Participate in safety trainings and maintain vehicle and equipment standards.
This version improves clarity, organization, and engagement while maintaining all essential responsibilities and requirements.
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