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Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Job Title
Pensions Administrator
Department
Specialist Processing Unit
Main Purpose of Job
* Provide administration service to customers as per SLA
* Maintenance of data, filing and records for the department, checking the integrity of customer data
* Processing of a wide range of routine and non-routine documentation within defined procedures
* Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements (and case history)
* Drafting of non-standard correspondence in response to customer enquiries
* Inputs customer details and accesses customer information
* Provision of technical guidance to other team members
* Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
* Provide on-the-job coaching to department colleagues
* Carry out projects and ad-hoc activities as determined by Team Manager
* Additional complex work, including seasonal project work, as required within the Quality and Technical Support Team.
Context
* A broad range of activities associated with the department and client requirements
Dimensions
* All team/department members
* Internal/external customer contact
Priorities
* Accuracy, appropriateness of response and getting it right first time
* Meet agreed productivity targets
* Effective communications with various stakeholders
* Proactive achievement of team objectives
* Quality of advice and guidance
* Adherence to departmental policies and procedures
* Identification of process improvement opportunities
Duties and Key Responsibilities
Key outputs
* Completion of targeted work to deadlines and required level of accuracy
* Working well within teams and supporting colleagues
* Professional communication in both written and oral forms
* Participation in small projects/bulk work
* Identify own training needs
Relationships
* Team Manager
* Team members
* Members, Clients and third parties
* Work on their own initiative
* Escalation to Senior Pension Administrator
* As delegated by Team Manager
Qualifications & Technical Job Requirements
* GCSE (or equivalent) Maths and English Grade C
* Customer Service NVQ
Knowledge &Skills Requirements
* Good written and communication skills
* Ability to develop working relationships
* Ability to work within laid down processes and procedures
* Awareness of scheme rules, industry regulations, and current pensions legislation
* Microsoft Office packages
* Positive attitude and approach to work and colleagues
Experience Requirements
* Proven experience in a pensions/financial environment
* Experience of dealing with external clients
* Working to SLAs
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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