An opportunity is available for a Team Admin Assistant working in our Worcester depot. This role is temporary for 12 months, subject to review and will primarily be office based. Working under the direction of the Operations Manager, the Team Admin Assistant plays a key role in supporting the operations team through effective administrative and coordination support. You will be a dependable team player, contributing to daily office functions and general administrative duties.
Responsibilities
- Respond to customer enquiries both verbally and in writing.
- Assist the Team Support with a range of admin tasks.
- Support the coordination of the team's response to network faults and scheduling work.
- Send development plans to mapping via mapping centre tracker.
- Raise purchase orders and manage invoices.
- Update systems with connectivity issues.
- Call customers after works to survey our customer service performance.
- Assist other team members as and when required.
- Raise MPANs from pro-forma and print delivery files/work packs from IT systems.
Qualifications
- Experience as a customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively.
- Confident communicator, particularly on the telephone, with excellent communication and customer service skills at all times.
- Comfortable working with numerical data to support operational activities.
- Effective team player who can also work independently, showing initiative when required.
- Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes.
- Experience with scheduling operational or maintenance work and a background in utilities would be beneficial.
Benefits
- Competitive salary.
- 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service.
- Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%).
- Annual Share Save plan.
- Contributory private healthcare scheme for you and your family.
- Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
- Free on-site parking at all our main sites.
Things You Need to Know
- National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers.
- This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a tri‑annual check.
- National Grid is unable to offer sponsorship in most cases.
