Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll champion our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador who\u2019s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Working Pattern
Sunday 08:30-16:30
Saturday 10:30-18:30
Health and Safety
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Inclusion and Diversity
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and welcome flexible working. If you require reasonable adjustments to any part of our recruitment process, please share requirements with us when applying.
Yeovil, England, United Kingdom
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