IT Service Desk Analyst | Durrington | Perm | £32,000
Peaple Talent has partnered with a growing utility provider looking for an IT service desk analyst.
Our client is looking for someone with 1st and second-line experience.
If that’s you then you could be exactly what they’re looking for!
The Role
You will be primarily responsible for
Based in Durrington you will be tasked with the following:
* Dealing with telephone calls and emails from end users for IT support and service requests
* Performing 1st level triage and support in the resolution of end user issues
* Taking ownership of end users issues all the way through to resolution
* Logging, prioritising, categorising and updating incident, problem and request tickets
* Troubleshooting issues over the phone and with the use of remote desktop access tools
* Ticket reassignment to 2nd and 3rd level resolver and fulfilment teams when necessary
* Working with 3rd parties and vendors in the resolution of support tickets
* Acting as an ambassador for IT and delivering high levels of customer service with a goal to exceed end user expectation
The Candidate
The ideal candidate for this IT service desk analyst will have relevant experience of first and second‑line support and has preferably worked in (specific industry).
You’ll also need a background in a service desk and a driver licence.
The Package
Basic salary: £32,000 per annum
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