Company Overview The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications In this role you will manage the Product Support Organisation which includes three Global groups: - NPI Team, Tech Support Team and Install Team. You will be responsible for formulating and driving long-term plans for cost/profit control NPI Team responsibilities: Directs, designs and implements a comprehensive product management strategy. Functions as the central resource with design, manufacturing, quality and test, and marketing as the product(s) move to completion and distribution. Advises those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release (i.e. Product Lifecycle Management). Install / Tech Support Team responsibilities: Ensures that products shipped meet specifications and quality goals. Installing tools at our customer sites and support the tools through the complete Lifecycle Supervision Leads activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances, this manager may be responsible for running staff function and may not have subordinate managers. Scope Establishes operational objectives and work plans, and delegates assignments to subordinate managers. Senior management reviews objectives to resolve success of operation. Involved in developing, modifying and implementing company policies that affect immediate operations and may also have company-wide effect. Job complexity Works on issues where analysis of situations or data requires an in-depth knowledge of organisational objectives, as well as an understanding of company “politics.” Implements strategic policies when selecting methods, techniques, and evaluation criteria for acquiring results. Establishes and assures alignment to budgets, schedules, work plans and performance requirements. Discretion Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities. Interaction Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in critical situations, without damage to the relationship. Skills and qualifications required for this role include: Strong and extensive people management experience within a Global organisation is a must have in this role BSc degree or equivalent experience in Engineering, Science or Technical field. M.SC/MBA – is an advantage In depth understanding of semiconductor process and interaction within semiconductor production FAB Significant experience in a semiconductor/capital equipment environment Strong communication and presentation skills Prepared to travel about 15% of time to our customers all over the world! KLA's benefits package includes: Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, car allowance, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance. Minimum Qualifications BSc degree or equivalent experience in Engineering, Science or Technical field. M.SC/MBA – is an advantage We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.