Front of House Receptionist (Sports Centre)
Location: Godalming
Salary: £12.82 per hour
Vacancy Type: Part time weekday evenings from 17.45 21.15 each day (can be a job share)
Closing Date: midday on 12th December
The Role
To assist in the daily operation, of the Club, providing a friendly, efficient and customer-oriented reception service for all members and visitors to the Club, at all times ensuring the highest standard of customer care.
Key Responsibilities
1. Deal with all customer enquiries and receive all incoming telephone calls in a friendly and efficient manner in accordance with the Companys Customer Care Policy, ensuring all relevant information is passed or forwarded to the customer;
2. Refer all customer comments and feedback, positive and negative, to the Duty Manager or Club Manager, where relevant, in order for appropriate action to be taken;
3. Maintain a thorough and up to date knowledge of the Club, its activities, membership structure, packages and current promotions at all times;
4. Actively sell the benefits of regular exercise, health promotion and membership to prospective members and seek to retain existing members through promotion of activities and events at the Club;
5. Utilise a computerised booking, membership and till syste...