Job Description
Overview:
The Travel Success Manager is responsible for driving the growth and success of Independent Travel Agents (ITA’s) across the business. This role focuses on delivering and monitoring sales performance, supporting individual ITA development and ensuring ITAs have the tools, resources and guidance needed to perform effectively.
Key responsibilities:
* To deliver and drive growth in sales performance and the individual development of ITA’s.
* Manage and monitor the sales performance of the ITA’s, identifying opportunities for improvement and growth.
* Support our ITA’s in the development of their business plans, goals and projections.
* Manage product support to ensure the ITA’s have access to the right products and resources.
* Maintain and grow industry knowledge to effectively support and manage the ITA’s.
* Work closely with the Marketing and Product team to ensure the ITA’s have access to the right tools, resources and materials to perform effectively.
* Produce regular reporting and analysis on ITA sales performance, trends and opportunities.
* Support with training and development activities to ITA’s throughout their journey to ensure ongoing success.
* Continual development over both sectors including assisting with social media growth and occasional visits.
* To plan, support and attend ITA related meetings and events as required.
* To support ITA recruitment activities where needed.
* To assist with the ITA induction and onboarding programmes as required.
* Provide ongoing guidance and support to the ITA’s to ensure their continued success.
* To contribute to the development of the ITA strategy by identifying opportunities to improve engagement, performance and long-term retention.
What we are looking for:
* Strong relationship building skills with the ability to engage and influence.
* Previous experience of working in a sales support role.
* Excellent communication skills, both written and verbal.
* Confident delivering training and presentations.
* Commercial knowledge with experience supporting sales growth and performance.
* A proactive and solutions focused approach, with the ability to identify issues and drive improvements.
* Confident, adaptable and comfortable working independently.
* Committed to continuous improvement and professional development.
* Comfortable with Excel, Word and Canva.
* Full UK driving licence required due to travel responsibilities.
Why you'll love working with us:
* Hybrid working
* Healthcare cash back plan
* Wellbeing program/package which includes private remote GP, physiotherapy access, mental health support, bereavement counselling, later life care support and much more.
* Death in service benefit
* Health days
* 26 days annual leave plus bank holidays
* Ability to take one day of annual leave in hour segments to increase flexibility
* Birthday day off
* Access to discount and rewards
* Team building events
* Enhanced family friendly policies
* Loyalty awards
* Staff travel - benefit from booking discount holidays
* Free parking