Community Support Officer
Contract – Temporary (12 months)
Pay Rate – £16.97 per hour
Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)
Start Date – Immediate
Work Schedule – Hybrid working (2 days in the office)
Office Location – Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA
Responsibilities
This is a high‑volume telephone‑based role. You will regularly speak with residents experiencing financial hardship, food insecurity, fuel poverty, loneliness, or emotional distress. The role requires remaining calm, professional, and compassionate in challenging conversations.
Qualifications and Skills
We’re seeking candidates who are empathetic, customer‑focused, and passionate about helping others. Ideal applicants will:
• Speak and listen in a clear, respectful manner
• Build rapport quickly and support residents through sensitive situations
• Possess experience working with customers, service users, or vulnerable individuals and be confident handling emotionally challenging conversations
• Manage information accurately, complete applications, and work within a supportive team environment
Experience
* Customer service and contact centres
* Housing, welfare, benefits, or debt advice
* Social care or support work
* Charities and community organisations
* Healthcare, mental health, or wellbeing services
* Public sector or local government roles
* Complaint handling or vulnerable customer support
Benefits
* A supportive and inclusive culture
* Opportunities to contribute meaningfully to the community
* Access to health and wellbeing initiatives
* Career development and training opportunities
* A welcoming team environment with regular social and charity events
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