If youre ready to step into a role that gives you real responsibility, variety, and progression, this could be the opportunity youve been looking for. This isnt just another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity, communication, and getting things done right. About Your Role: If you enjoy working across a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, youll feel right at home. As a 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping improve client systems along the way. Youll also play an active role in audits, project work, and client recommendationsso theres plenty of scope to stretch your skills and make an impact. Your daily tech will include: You wont be stuck working with the same handful of tools. Expect to get your hands on a wide range of technologies that keep things interesting and keep your skills growing. Microsoft Windows 10 & 11, Windows Server (2019 onwards), Active Directory, Group Policy Microsoft 365, Azure AD, Intune Virtualisation: Hyper-V (and some VMware) Networking: LAN, WAN, VPN, VLANs, managed Wi-Fi, Firewalls, Switches, Routers Chromebooks and Apple devices (macOS, iPads) PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) Youll Thrive Here If: Youre already working in a 2nd Line role, or youre a confident 1st Line engineer whos ready to step up and take on more ownership. Youll be naturally calm under pressure, good with people, and genuinely enjoy unpicking problems others shy away from. In particular, you'll succeed if you: Have 3 years of IT support experience, ideally in an MSP or education support role Are comfortable resolving technical issues across desktop, server, and cloud environments Can juggle multiple support requests and keep clients updated along the way Are happy mentoring junior team members and sharing knowledge with others Want to work somewhere that invests in your growth and progression Are confident working from our Hartlepool office and occasionally visiting client sites Are happy to undergo security checks for education clients (e.g. DBS) What Youll Receive in Return: A competitive salary based on your experience and skills Ongoing investment in your growthtraining, certifications, and real career progression A collaborative, down-to-earth team who support one another 28 days holiday (including Bank Holidays) A modern, welcoming office designed to help you do your best work Interested? If you're ready to take the next step in your IT career with a supportive MSP that values your input, wed love to help you explore this opportunity further. Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees. Please note : in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required. ADZN1_UKTJ