Service Desk Engineer - Preston Brook
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis.This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems.The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users.As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities
* Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
* Prioritise and manage workflow through the ITSM system (ServiceNow)
* Conduct on-site technical investigations and elevate issues to ensure timely resolution
* Collaborate with IT team members and support 1st and 2nd line IT teams
* Install, update, maintain, and support various software packages and hardware
* Perform Active Directory administration and deploy software via Endpoint Manager
* Support SIP/VOIP telephony and video conference systems
* Configure and support iOS/Android mobile devices and 4G/5G dongles
* Assist with IT projects and maintain technical documentation
Qualifications and Skills
* Microsoft certifications (desired)
* Experience with ITSM systems
* Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
* Understanding of anti-virus products, web gateway filtering, and networking concepts
* Strong communication, problem-solving, and customer service skills
* Ability to work under pressure and prioritise tasks effectively
Please note; you must have a UK driver's license/own vehicle for this position.
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