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Job Summary
Are you a dedicated healthcare professional looking for a new and innovative way to use your skills? Do you want to empower patients, improve their quality of life, and contribute to the future of healthcare? Do you like the idea of working from home? If so, we'd love to hear from you.
At HN, our Clinical Coaches work remotely with patients across North East London, helping them build health literacy, confidence, and self‑management skills to take an active role in their own health. By providing structured, evidence‑based coaching, our team empowers individuals to make informed decisions, leading to tangible improvements in well‑being while also supporting NHS sustainability by reducing unplanned care needs.
This is a dynamic, patient‑centred role that enables you to make a real impact within diverse communities in North East London. Using coaching techniques, behaviour change models, and digital tools, you’ll support individuals with long‑term conditions, ensuring they receive the right guidance and care. You’ll be part of a collaborative, multidisciplinary team, with access to full training, professional development opportunities, and flexible working arrangements.
Main Duties
As a Clinical Health Coach:
* Identify patients who would benefit from our interventions using HN’s systems.
* Engage and motivate patients to participate in the service, reaching weekly recruitment targets.
* Collaboratively develop personalised care plans to enhance health outcomes.
* Coach patients to navigate healthcare services and follow their care plans effectively.
* Work with health, social care, and voluntary sector providers to integrate a holistic approach to care.
* Participate in team discussions and share best practices to continuously improve the service.
Qualifications & Experience
We welcome healthcare professionals from diverse backgrounds, including nurses, physiotherapists, occupational therapists, or any registered healthcare professional with experience in patient coaching. Essential criteria include:
* Current registration with NMC, HCPC, or an equivalent professional body.
* Strong interpersonal and communication skills, including fluency in additional languages (desirable).
* Experience working with patients with long‑term or complex conditions.
* Knowledge of motivational interviewing or coaching theory (training provided if needed).
* A compassionate, proactive, and adaptable approach to patient care.
About Us
HN is an innovative organisation that empowers patients through AI‑driven tools and proactive health coaching. Our mission is to improve health outcomes, reduce inequalities, and create a personalised care experience. We are committed to building a diverse, inclusive team of healthcare professionals.
Details
Salary: £40,000 per year
Contract: Fixed term, 18 months
Working pattern: Full‑time, Home or remote working
Location: 76‑78 Portland Place, London, W1B 1NT
Reference number: E0015‑25‑0008
Key Responsibilities
* Assess and identify patients who would benefit from personalised health coaching, using HN’s AI‑driven platform.
* Establish trusted relationships with patients through coaching techniques, ensuring they feel supported in managing their health.
* Provide structured, evidence‑based coaching to help patients develop self‑care skills and confidence in managing long‑term conditions.
* Work collaboratively with primary care teams, community services, and voluntary organisations to ensure an integrated approach to care.
* Support patients in setting and achieving personal health goals, promoting lifestyle adjustments and self‑management techniques.
* Act as a liaison between patients and healthcare professionals, helping patients better understand their care pathways and available resources.
* Use telehealth and digital tools to enhance patient engagement and deliver remote coaching sessions where appropriate.
* Ensure accurate documentation of patient interactions, outcomes, and progress within clinical systems.
* Contribute to service development and best practice discussions, ensuring continuous learning and quality improvement.
* Maintain up‑to‑date knowledge of coaching techniques, behaviour change models, and relevant clinical guidelines.
This role is ideal for a healthcare professional who is passionate about empowering patients, reducing health inequalities, and working at the forefront of digital health innovation. If you’re looking for a role where you can make a meaningful impact while working in a collaborative and supportive environment, we would love to hear from you.
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