Customer Service RepresentativeCustomer Enquiries | Public Sector | GlasgowSalary: £25,000–£28,000Location: GlasgowContract Type: Temporary roleWorking Pattern: Hybrid, 1 day per week in the officeStart Date: Early to mid JanuaryThe roleWe’re recruiting Customer Service Representative to join a busy public-facing enquiries team supporting consumers across energy efficiency and government-backed schemes.You’ll be the first point of contact for members of the public, handling enquiries by phone and email, responding clearly, logging accurate case notes, and ensuring each query is progressed correctly. This is a fast-paced, structured environment where good communication, organisation, and judgement matter.If you enjoy problem-solving, working with people, and being part of a supportive team with shared targets, this role will suit you well.What you’ll be doingHandling public enquiries via phone and emailResponding to non-complex complaints and requestsLogging accurate case notes and maintaining clear recordsLiaising with internal teams to resolve queries efficientlySupporting colleagues and contributing to team KPIsHelping maintain a consistent, high-quality customer experienceWhat we’re looking forEssential:Experience in a customer-focused roleClear, confident written and verbal communicationAbility to organise and prioritise a changing workloadComfortable working to targets and service standardsStrong attention to detailConfident using Microsoft Outlook, Word and ExcelDesirable:Experience handling enquiries or complaintsExposure to a regulated or public-facing environmentBackground in customer service, hospitality, contact centres, utilities, benefits, or public servicesWhy apply?Stable public-sector role with clear processesSupportive team environment with training providedOpportunity to build experience in a regulated settingMeaningful work supporting members of the publicClear expectations and structure from day oneHow to applyApply with your CV today!