Role/Job Title-ServiceNow Technical Architect Work Location-London, UK Mode of Working-Hybrid (2 to 3days) Duration of Assignment:03 Months Other Working Conditions UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set
* ITSM, ITOM, CMDB, Discovery, ITAM
* Service Catalog, Request, Workflow, Flow Designer
* HRSD, Knowledge, Employee Center
* SLM, Major Incident, Problem, Change
No of Requirements 1 Desired Experience Range 8+ Location of Requirement UK, India Your Responsibilities
* Understand Solution for the implementation or Maintenance of ServiceNow platform
* Work with Architect and customers for the technical requirements, document them, play back and baseline
* Develop a design aligned with the Architecture (if applicable) and technical requirements
* Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
* Perform Sprint activities (if agile) with the customer and the team:
o Develop User stories from the requirements
o Estimate effort, Work with the product sponsor to prioritize the user stores
o Do sprint planning
o Assign sprint activities to the team
* Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
* Track and share the status of sprint / user stories with the Project Manager
* Identify and manage risks and challenges
* Ensure the quality deployment of the product as per the design
* Ensure the security, resilience of the components as per the design
Your Profile Essential Skills / Knowledge / Experience
* Experience as a Technical Architect in ServiceNow
* Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
* Understanding customer business requirements and converting them to functional requirements
* Responsible for reviewing requirements for accurate estimation
* Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
* Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
* Review, and do proactive analysis and resolve application issues as needed
* Mentor and share technical knowledge/guidance to team
* Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
* Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
* Should possess good knowledge in Agile/Scrum methodology
Desirable Skills / Knowledge / Experience
* Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
* Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
* Excellent team management skills to manage the project team and members
* Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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