About the role We are recruiting for an IT Application Support Engineer to be based from our offices in Walsall. The IT Application Support Engineer will be responsible for supporting enterprise and bespoke applications that are used across the business. The role will triage, investigate, and provide resolutions for application and computing issues. Other key duties will include configuration management, supporting project delivery, application upgrades and testing. We uphold three core behaviours that guide all our actions: Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority. Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive. Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why choose us? Professional development : A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme. Bonus Potential : Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Free On-Site Parking : Enjoy the convenience of free parking, making your daily commute hassle-free. Onsite Coffee Lounge : Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks. Exclusive Store Discounts : Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits : Our comprehensive benefits are designed to support your and your familys needs. My Staff Shop : Gain exclusive discounts through our My Staff Shop portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your familys future. Health & Wellbeing Programme : Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance : Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra days holiday because we believe birthdays are important. Pension Scheme : Plan for the future with our contributory pension scheme, helping you save for a secure retirement. Your Impact and Responsibilities As IT Application Support Engineer, you will: Triage, investigate, and provide resolutions for application and computing issues. Provide technical knowledge to new initiatives and IT projects. Develop and execute functional and technical test scripts for desktop and mobile platforms when making significant change. Maintain communication via email and in-person to internal customers while Deploy executables, medium scale integration, app packages and scripts to mobile clients. Making use of silent installation and configuration parameters. Develop configuration files and software policies by using programming languages and deployment tools. Create new configurations standards and policies to ensure end user devices, applications and collaboration tools perform at optimum level. Responsible for ensuring end user devices remain secure and bug free by configuring and executing application and operating system updates. Maintain, update, and create support documentation for end users and the wider IT support teams. Skills and Knowledge We are looking for someone with: Experience working in a technical application support role. Experience deploying applications in an enterprise environment Experience in managing desktop and mobile devices via AD, Azure and MDMs Experience using SQL to diagnose incidents and provide data Strong troubleshooting and diagnostic skills. The ability to adapt readily to changing priorities and working practices. The ability to work multi workloads simultaneously The ability to work well under pressure to respond quickly to any issues and find meaningful workarounds until a release can be made. About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 650 stores and nearly 13,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we've created a land that is fun, friendly, and full of surprisesa place where our people can truly be the best versions of themselves!