This role is positioned within the Digital Solutions team, and will have the responsibility of maintaining event registration processes and systems to ensure all delegate registrations are accurately and efficiently processed. In addition, the role involves managing the invoicing and online payment process for delegates, customers and clients, therefore a collaborative working approach is required due to the nature of supporting multiple departments and working with 3rd party providers. Responsibilities To process delegate registrations and invoices, ensuring every contract is accurately and efficiently recorded. To provide sales support to the commercial team; chasing delegate for correct/missing information, ensuring correct details are reflected in all systems and published documents (i.e. delegate directory listings) and resolving delegate queries etc. Using internal systems daily to keep data accurate (Salesforce, ESOP) Working with the Commercial team and Informa Finance to identify unpaid invoices post event. Working as intermediary with Commercial, Finance and Credit Control to resolve any outstanding debt. Ensure invoicing is completed in a timely manner, reporting monthly on the revenue outstanding and proposing solutions for any backlog. Working closely with credit control, Informa credit analysts and the wider Informa finance team to resolve issues surrounding invoices, aged debt and larger/recurring customer amendments. Ad hoc data and trend analysis on historical delegate figures and event analysis, for various departments as required, including but not limited to: Marketing, Finance, H&PM, the Airline team and the Commercial team. Attend live events to provide support with the production of the event and assist in managing registration delivery and onsite payments. Work with key internal stake holders to plan and prepare for each event, as well as identifying areas of improvement throughout the event life cycle.