Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Your day-to-day responsibilities include:
1. You ensure customer data change requests are managed by upholding defined SLA’s.
2. You review, prepare, automate, and run database reports on request.
3. You build and execute SQL queries on the databases.
4. You develop and support day to day functions within the Ingenico databases.
5. You run global updates on the Ingenico databases.
6. You coordinate and assemble data information into meaningful and insightful business reporting.
7. You participate in Out of Hours on call support if required in line with business needs.
Signs of success:
8. You deliver responses times within agreed SLA - Target 95% success.
9. You tackle issues to ensure 1st time fix rate within agreed SLA - Target 95% success.
10. You seek a high level of customer satisfaction for our internal and external clients by producing work on time and with close attention to detail.
11. You identify ways to provide accurate and informative data analysis to allow informed business decisions to be made.
12. You always follow through on customer obligations with a professional approach.
Skills we can’t do without:
13. You have graduated with a college diploma or university degree in a technical subject matter or possess equivalent professional experience.
14. You have experience in SQL as well as an understanding of database structures, theories, principles, and practices.
15. You can organise and prioritise work in an effective manner whilst remaining decisive under pressure
Skills we’d like:
16. Previous experience working with a Linux operating system e.g., file administration, shell scripting, crontab, VIM
17. Previous experience with relational databases such as Informix, DB2 & Postgres would be advantageous, but not essential
18. Previous experience of any programming language e.g., Python, Java, or similar languages