Description Job Title: Apprenticeship Programme Administrator – RAC (Full Time) Location: Catterick Role Profile To provide administrative support in the coordination and administration of Pearson TQ apprenticeship programmes, ensuring compliance with internal procedures, end-point assessment organisations, and relevant legislation. Core Tasks and Responsibilities Support in the preparation of documentation relating to apprenticeship learners Assist with and/or conduct learner inductions to apprenticeship programmes, as required Support in the timely administration/processing of apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based) Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed. Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures Ensure that all allocated administration tasks relating to the coordination of apprenticeship programmes are undertaken efficiently, effectively and in a timely manner. Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with Essential Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience Exceptional administration and organisational skills Competent in IT packages such as Microsoft Office Strong Excel skills in order to manipulate and report on data High level of accuracy and attention to detail Excellent written and verbal communication skills Efficient, effective and able to prioritise Desirable Experience of Maytas or other MIS systems and OneFile e-portfolio Experience of Ofsted and/or ESFA/DfE funding requirements Previous experience in working for a training provider or awarding organisation