Company Overview
Our STARS deliver a consistently high‑end, comprehensive, and discreet security‑focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property, and information always, in a knowledgeable, professional, and service‑oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high‑profile clients in Filton, BS34 7PA.
STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third‑party vendor management and much more all combined with a discreet and vigilant security service.
Job Details
* 17.5 hours per week
* Monday – Wednesday 07:30 – 12:00
* Thursday 07:30 – 11:30
* £13.67 per hour
Responsibilities
* Meet and greet all staff, visitors and contractors in a professional and personable manner
* Deliver a consistently high‑end customer focussed experience
* Embody a high‑performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast‑changing priorities
* Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both
Qualifications
* 5 year checkable history
* Exceptional customer service skills
* Computer literate
* BPSS & SC required (we will assist in gaining)
Essential Skills
* Highest quality personal appearance
* Flexible, professional and adept at working under pressure
* Outstanding written, verbal and oral communication skills
* Customer oriented with a passion for high‑level service
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive
* Punctual and trustworthy
* Able to use initiative and highly adaptable
* Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
* Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Benefits
* Company pension and advice and planning
* Life assurance scheme
* Discounted gym memberships
* Wellness advice and support, including financial, emotional and physical
* Dental and Physical Health Plans
* Cycle to work scheme
* Car lease and new car purchasing schemes
* Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
* Mortgage advice
* Payroll ISAs
* Eligibility for Costco Membership
Learning & Development
* Support with further education
* 100s of eLearning courses
* Accredited courses by C&G, ILM, IOSH and SIA
* Leadership Development programs both local and global
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the role’s minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks—our real change makers of the business… you, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Take the Next Step
Join a team that values you. Click I am Interested and start your career with Securitas UK today.
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