Support Worker (Women and Children)
Salary: £24,000 – £26,000 – dependent on experience
Permanent, Full time
37hrs a week, including approximately 1 in 4 weekends.
Mixed Shift Patterns 9am-5pm, 11am-7pm
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company.
A full clean UK driving licence with access to your own vehicle for work purposes is preferred.
Purpose: Support Worker
This position is open only to females due to the role and the genuine occupational requirement. This is in accordance with the Equality Act 2010, Part 1, Schedule 9.
Responsibilities: Support Worker
1. Carry out assessments for new customers
2. Develop, implement, and review support plans and risk management plans
3. Provide regular coaching sessions and ongoing support to Service Managers
4. Deliver group and one-to-one specialist interventions where appropriate, including:
5. Trauma-informed (CT-informed) approaches
6. Motivational interviewing
7. Harm-minimisation interventions
8. Participate in reflective practice sessions to support customers with complex needs
9. Use professional knowledge, skills, and experience to identify and respond to challenging situations
10. Support colleagues to positively influence and bring about positive changes in customer behaviour
11. Ensure customers are fully informed of their rights and responsibilities
12. Attend mandatory training as part of the induction process during normal working hours
13. Work across multiple sites, including the Mother and Baby Unit and the all-female hostel
14. Demonstrate awareness of safeguarding vulnerable adults and children (training will be provided)
15. Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
16. Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
17. Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.
Skills / Experience – Support Worker
18. Previous experience in social care or housing-related sector
19. Working with vulnerable people
20. Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
21. Psychological insight
22. Diversity/equalities
23. Empathy
24. Personal resilience
25. Listening skills
26. Excellent communicator – building trust
27. Creative thinker, problem solver
28. Confident decision maker
29. Self-motivated/accountable
30. Self-management/collaboration with others
31. Planning skills
32. Excellent literacy
33. Good IT literacy, digitally inclusive
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