Business Unit: Personal Banking, Retail Banking
Location : UK Hybrid, with travel to Glasgow / Newcastle / London
Contract Type: Permanent Full Time
An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you’ll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You’ll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives).
Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development – in order to achieve customer and commercial (outcomes.
Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities.
Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required)
Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes.
Provide commercial leadership across programmes and initiatives as required
Experience in leading change in an Agile environment
Experience of Retail Banking
It’s a bonus if you have but not essential
Experience working in or around IT development and delivery
Understanding of Personal Banking processes, product set and commercial drivers
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
~ Up to five extra paid well-being days per year.
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
~ Market-leading pension.
~ Free private medical cover, income protection and life assurance.
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
Please ensure to submit your applications as soon as possible.
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.Now the legal bit
These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.