Overview
Head of Service Delivery – Warrington
£80,000 - £100,000 Per annum • Vehicle/Allowance
Main Purpose
Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLAs and KPIs, and ensuring that the teams deliver exceptional performance to support future Company success.
Responsibilities
* Develop strong, effective relationships with other department heads and team members to ensure that all go-live projects have necessary administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects, and that these are resourced efficiently and effectively to deliver optimum ROI.
* Facilitate the development and effectiveness of the SMT by building a cohesive, aligned, focused and shared responsibility for significant business improvements.
* Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation.
* Ensure that accurate and timely communication, instruction and controls are in place to commence, maintain, monitor and complete delivery of projects to agreed KPI's.
* Ensure that all policy, procedure and process are effectively mapped, documented and deliver incremental improvements for the business.
* Identify opportunities to improve service delivery processes, systems and technologies to enhance efficiency and customer satisfaction.
* Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year.
* Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions.
* Determine and implement a strategy and practical incremental improvement plans to make award-winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLAs.
* Ensure accurate tracking of the supply chain of materials and deliver year-on-year improvement to contribute to the Company ESG objectives.
* Identify and implement transformational analytics and reporting tools to identify overall business performance, opportunities for improvement, and actions for improved efficiency and growth.
* Motivate and lead by example all subordinates, ensuring that performance objectives are clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teams.
* Ensure that all direct and indirect reports are supported with relevant development pathways and plans.
Knowledge, Skills & Experience
* Experience of leading Commercial & Industrial multi-utility projects.
* Depth and proven success via development and leadership of performance analytics.
* Advanced project management qualification, ideally PRINCE2.
* Formal project management qualification.
* Evidence of advanced definition and application of data analytics.
* Experience of successfully leading people to motivate, influence and drive improved performance.
* Operates with integrity and professionalism.
* Seeks solutions and takes responsibility for actions.
* Able to swiftly identify, negotiate and resolve problems on own accord.
* Consistently takes responsibility, delivers and exceeds targets.
* Considers the bigger Company picture in all actions and liaises with others accordingly.
What We Offer
£80,000 - £100,000 Per annum • Vehicle/Allowance + Fuel • 25 days Holiday + Bank Holidays
How to Apply
This is not exhaustive; if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed).
INDU
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