Customer Service Coordinator - Welwyn & Hatfield Team
Are you a highly organized and customer-focused individual with a strong background in social housing and repairs? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!
If you're passionate about service delivery and customer satisfaction, and thrive in a dynamic environment, this could be your next role.
Key Responsibilities:
As a Customer Service Coordinator, you'll be at the heart of our operations, managing high volumes of calls and liaising with clients, subcontractors, suppliers, and supervisors. Your primary responsibilities will include:
* Efficient Scheduling: Skillfully schedule appointments for upcoming jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.
* Customer Advocacy: Expertly manage demanding customers or those who have experienced service failures, instilling confidence through excellent communication, both over the phone and via email.
* System Mastery: Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.
What We're Looking For (Requirements):
We're seeking someone with:
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