Overview
Retail Shift Leader – Krispy Kreme UK & IRE, Tunbridge Wells. Contract: Full time. Salary: £13.45 per hour.
This Krispy Kreme store is designed with the look of one of our iconic sharer dozen boxes. You’ll be the friendly face serving doughnuts and drinks, welcoming customers with a smile, and helping keep the store running smoothly throughout the day. This role involves lone working at times and applicants must be 18 or over. Training is provided; bring a positive attitude, strong customer service skills, and a love for making people’s day sweeter.
Responsibilities
* Lead shift operations front and center: serve customers, operate the till, prepare drinks, package treats, and maintain a clean, safe, and inviting store environment.
* Coach and support your team, manage energy on shift, and be hands-on when needed.
* Stock checks, weekly wrap-ups, and support with recruitment; act as the on-duty leader when the manager is away.
Requirements & Qualifications
* Experience leading on the shop floor or readiness to step into a lead role.
* Customer-focused, energy-driven, reliable, and with a strong work ethic.
* Full availability and flexibility including weekends and weekdays.
* Willingness to learn and contribute to a positive team culture.
Pay, Benefits & Training
* Hourly pay, paid every two weeks.
* Holiday pay included; pension scheme and life assurance (eligibility applies).
* No zero-hour contracts; guaranteed, reliable hours.
* Full training provided; ongoing support and career development opportunities.
* Employee perks: free doughnut during every shift, complimentary hot drinks on breaks, 50% discount in Krispy Kreme stores, Treat Box discounts, and access to WeCare: 24/7 GP services, mental health support, fitness plans, and legal/financial advice.
* Uniform provided: Krispy Kreme t-shirt and cap; you provide blue jeans/dark trousers and flat, non-slip footwear.
About Krispy Kreme
We embrace diversity and foster a culture where everyone can find a place to belong. Our doughnuts are handmade and delivered fresh daily by our team. We focus on leadership, sustainability, and social responsibility as part of our global culture.
Hours
Mon-Sun: 09:30–17:00 (except Sun 10:30–16:30).
This description reflects the responsibilities and requirements for the Retail Shift Leader role and does not imply a job offer. This role is open to eligible applicants in the specified location.
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