Customer Issue Resolution Representative Location: Bracknell (Hybrid) Pay Rate: £20.61 per hour Working Hours: Monday - Friday, 8:00am - 4:00pm Duration: 12 month contract About the Role We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities. This is a hybrid role, with primarily home-based working and occasional office attendance in Bracknell for meetings as required. You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection. Key Responsibilities Manage end-to-end customer issue resolution, including disputes, returns, adjustments, and collections activities Conduct proactive collection of overdue accounts through phone and email communication Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently Build strong relationships and maintain credibility through accurate and timely resolution processing Work with sensitive financial data while maintaining confidentiality Use and maintain knowledge of SAP and Salesforce systems Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments Contribute to proce...