Job Title: Mobile Gas Engineer
Salary: £40,000 - £50,000 (DOE)
Department: Technical Services
Reporting To: Technical Services Manager
Direct Reports: None
Location: Field-based (within assigned portfolio of stores)
Role Purpose To carry out planned and reactive gas maintenance tasks safely and to agreed standards across a defined portfolio of Supermarket stores, in line with required Service Level Agreements (SLAs).
The role provides first-line response to gas-related emergencies during normal working hours and while on call, ensuring effective resolution and minimal disruption to store operations.
Key Accountabilities Maintenance & Service Delivery
Complete all allocated planned and reactive gas maintenance tasks to agreed standards.
Achieve SLA targets, ensuring work orders are opened and closed in real time.
Strive for first-time fix and maximise equipment uptime.
Diagnose faults and failures in equipment and systems, implement effective solutions, and escalate where required.
Order and fit parts or components in line with company procedures.
Ensure timely ordering of parts and materials.
Conduct seasonal audits and compliance checks in line with company standards.
Provide M&E technical support, including advice on major operational issues.Emergency & On-Call Response
Participate in on-call rota and provide effective emergency response.
Make safe and resolve Health & Safety-related issues in accordance with company policy.
Provide regular status updates to the Planning & Dispatch (P&D) team.Compliance & Reporting
Ensure full compliance with Health & Safety legislation and best working practices.
Complete M&E surveys and technical reports as required, cascading key data to relevant personnel.
Investigate and report detailed findings on incidents and operational issues.
Submit timesheets accurately and on time.
Manage HR-related processes (absence notification, holidays, training needs).Teamwork & Communication
Work proactively with the Planning & Dispatch team to manage workload effectively.
Support colleagues through teamwork, including mentoring and upskilling apprentices.
Maintain effective written and verbal communication regarding operational M&E issues.
Represent the company professionally at all times, maintaining appropriate dress standards and vehicle condition.Knowledge, Skills & Experience Qualifications
Recognised Apprenticeship in M&E Services Maintenance.
Gas Safe registered.
Full UK driving licence.
Ideally 17th Edition (or equivalent electrical qualification).Experience
Significant experience in gas maintenance, ideally within a retail environment.
Strong understanding of commercial M&E service technologies.
Awareness of budgeting and control of parts and materials usage.Technical Knowledge
HVAC systems knowledge.
Appreciation of refrigeration systems with ability to conduct visual inspections.Skills & Competencies
Ability to work independently in a fast-paced, customer-facing environment.
Strong fault-finding and diagnostic capability.
Proficient IT skills.
Effective prioritisation of complex workloads.
Strong communication and customer service skills.
Flexible and willing to undertake ongoing training.
Physically fit and capable of climbing ladders and working in confined spaces.
Professional, team-oriented, and proactive approach.Values & Behaviours Do It Simply
Continuously improve and deliver sustainable solutions.
Work efficiently using clear and straightforward communication.Do It Well
Act safely and responsibly at all times.
Deliver and exceed customer service expectations.Do It With Passion
Perform with pride and act as a positive role model.
Foster open, respectful, and collaborative working relationships.Additional Requirements
Flexibility to work in line with business needs, including participation in weekend and on-call rotas.
Field-based role requiring regular travel within the assigned store portfolio