Business Systems Assistant Location: Hitchin, Hertfordshire (5 days per week on-site) Type: Permanent Salary: £33k - £37k depending on experience Are you ready to be at the heart of a data-driven transformation? This is a fantastic opportunity for you to step into a pivotal Business Systems Assistant role where your technical expertise, analytical mindset and communication skills will directly support smarter decision-making across the business. You'll be the vital link between business users, systems and data-providing hands-on IT support while helping to shape reporting, improve processes and unlock the value of management information. If you enjoy variety, responsibility and real visibility with senior stakeholders, this is a role you'll want to apply for. What you'll be doing Providing day-to-day 2nd line support for Microsoft applications and general IT queries Managing users and devices across a Microsoft Server environment (AD, O365, RDS, printers) Acting as the subject matter expert for productivity software-diagnosing, replicating and resolving system issues Working closely with senior leadership and departments to develop accurate, meaningful reporting using SQL Supporting the Business Systems Manager with system improvements, process development and automation Gathering requirements from stakeholders and translating them into technical solutions Investigating and troubleshooting issues, liaising with third-party vendors where required Supporting testing, rollout and adoption of system upgrades and new solutions Assisting with training IT colleagues and wider business usersWhat you'll bring At least 1 years' experience in an IT or systems support role, providing 2nd line support Strong SQL skills with the ability to interrogate, manipulate and report on data Excellent analytical skills and a passion for improving and automating manual processes Confidence supporting users via phone and email, with a proactive and helpful approach Strong organisational skills with the ability to multitask effectively Excellent communication skills, comfortable engaging with stakeholders at all levels Solid experience with the Microsoft suite and server environments Desirable: Exposure to data visualisation tools and/or experience within the plant hire industryWhat's on offer A friendly, vibrant and supportive working environment 23 days' annual leave plus bank holidays Pension scheme Life assurance (4x salary)If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Assistant, IT Support Analyst, 2nd Line Support Analyst, Systems Support Analyst, Application Support Analyst, Management Information Analyst, SQL Reporting, Microsoft 365, Active Directory, O365, Business Systems Support. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy