Restaurant Shift / Floor Manager
Location: LE19 1WW
Salary: Up to £13.00 per hour
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary and opportunities for career growth.
To be successful as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Be customer-focused in all restaurant operations.
* Accurate staff scheduling to meet customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback, set goals, and support team members.
* Create a positive team environment, ensuring dignity and respect for all employees.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times.
* Ensure products are correctly merchandised and stock levels are maintained.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff through incentives.
Operations
* Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks.
* Oversee equipment maintenance and calibration.
* Ensure proper opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene and customer experience.
* Implement and follow health and safety procedures, reporting incidents promptly.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to food hygiene and safety standards.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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