About Ford
Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever-changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale.
The Product Operations team is the heart of an evolving Product Organisation, driving, enabling and supporting change. As the UX Research Operations, you will help build the foundations for how we understand and listen to our customers, with a wide variety of opportunities to establish new practices from the ground up.
The Opportunity
Are you energised by helping to build a high-performing product organisation? Are you motivated by enabling your teammates to do their best work? Are you excited to lay the groundwork for an emerging discipline where you will have the opportunity to forge your own path? Then this could be the opportunity for you.
This is a 6-month Fixed Term Contract focused on building the foundations of UX Research Operations. This is a high-impact role where you will actively shape our tools, processes and compliance frameworks to unlock the full potential of customer insights. You will be a key player in a dynamic and evolving environment, helping to embed a truly customer-centric culture.
The Team
You'll join a passionate and collaborative team based in Basildon, Essex UK, reporting directly to Chiara Gardner, Head of Product Operations, Ford Credit Europe. You'll work closely with talented individuals from Engineering, Design, and other business units, all striving towards the shared goal of revolutionising the automotive financing experience.
We're looking for someone who is willing to get stuck in and is comfortable taking the initiative in an ambiguous environment. The list below is not a checklist, so please do not be afraid to apply even if you only meet some of the bullet points. We are hiring for attitude over experience! We can help you get up to speed, and your learning and development will be supported by the Head of Product Operations.
Required
1. Either 2+ years of experience in a UX Research Ops role OR 5+ years of experience as a UX Researcher with demonstrable experience of improving the operations of your discipline (or equivalent experience).
2. Deep understanding of UX Research methodologies and the end-to-end research process.
3. Experience creating and managing participant pools.
4. Experience creating or managing an insights repository.
Preferred
5. Experience operating in regulated, complex environments, including a strong understanding of how to appropriately handle participant and customer data.
6. Familiarity with the UX Research tooling landscape
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability
This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.
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