Sales Administrator - Brighton, East Sussex
We have an exciting opportunity to join the rapidly growing Experience Education, based in our brilliantly located Brighton offices. This role will be integral to the development and success of the sales department within Experience Education, offering support to our JCA, Travelbound and Skibound Brands. We’re looking for people who pay close attention to detail but are also keen to provide feedback on systems and processes when they can be improved.
Experience Education offers tours for students of all ages to anywhere in the world. We’re passionate about the benefits that Educational Travel provide and the memories it creates for students from all backgrounds. We love seeing the tours we create get off the ground and hearing the amazing stories when the groups return.
This role will be pivotal in supporting the business's continued growth while offering exciting opportunities for career development within Experience Education.
What you’ll be doing
* Generating and loading quotes using our bespoke system
* Producing accurate quotation letters and invoices
* Assisting with the maintenance of our in-house CRM system
* Working to agreed KPI targets around quote turnaround and quote accuracy
* Taking enquiries and answering questions from customers over the phone and via email
* Working with the broader business to provide feedback on the process and embed tech into the admin process
* Being agile to support different sales teams during their peak seasons
* Managing workload to ensure the most pressing roles are completed within agreed timeframes.
* Maintaining up-to-date information relating to current campaigns, special offers, operational changes, product updates, competitor products and offers as required
What we are looking for
* Experience in creating and implementing new admin processes
* High level of organisation and ability to handle high workload
* Positive member of a team
* Be a quick learner of systems and processes, with an eye to improve, rather than settle for status quo
* Previous use of Hubspot CRM would be a benefit but not essential
* Ability to work to deadlines and prioritise work throughout the day
* Excellent communication skills – both written and oral
* Provide and demonstrate excellent customer service skills to both clients and colleagues
* Ability to quickly grasp new products and marketing initiatives and hold a lateral thinking approach to sales
* Travel industry experience (desirable)
Some of the benefits
* Hybrid working pattern between our office and homeworking
* Annual Bonus scheme
* Opportunities to travel overseas on familiarisation trips
* 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
* Global recognition and reward programme
* Access to extensive online learning resources
* In-house training opportunities
* Regular social events
* Various employee discounts and offers, including discounted trips with our brands
We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.
We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.