Swindon, United Kingdom
Manchester, United Kingdom
London, United Kingdom
Are you passionate about ensuring seamless and secure payment services?
As a Payment Service Management Analyst, you’ll be responsible for the support and monitoring of the end-to-end payment services through MI data, ensuring they are delivered and maintained within agreed business and operational service levels. You’ll work closely with Payment Service Managers to deliver service improvements and mitigate risks as appropriate.
In this role, you’ll collaborate with key stakeholders across the Nationwide Group, including Operations, Retail, IT, Direct, and Economic Crime. This role is a great opportunity for someone who is looking to progress and develop their career within an exciting environment.
The role is within the Electronic Payments team in Payments Service Management, which is responsible for the end-to-end service performance management and improvement for all electronic payment journeys, such as Faster Payments, Open Banking, Bacs, High Value and International Payments and Cheques.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12 month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Laura Hill and the main recruitment contact is Nathan Richens.
Banking - but fairer, more rewarding, and for the good of society
What you’ll be doing
You will support Payment Service Management colleagues in all activities relating to e2e payment services. You’ll spend the majority of your time supporting the Faster Payment and Open Banking services. This will include supporting key supplier meetings, responding to service-related queries, compliance review, and data analysis.
You’ll develop, analyse, and collate a range of Management Information (MI) such as volume and complaint data that relates to end-to-end services to identify and drive service improvements.
Additionally, you’ll support incident management through the recovery and prevention of payment related incidents with the aim of influencing optimal recovery options and ensuring lessons learned are fed into service improvement activities. Furthermore, you’ll support key third‑party governance meetings, ensuring appropriate and timely information is shared internally and externally.
About you
As a minimum, you will have/be:
The ability to build and maintain relationships both internally and externally, including 3rd Party Suppliers
Able to negotiate and influence effectively at different levels, presenting well, and representing Nationwide both internally and externally
An excellent communicator with networking skills, and who can interpret MI data into business language
Experience of working in a Payments Service domain
Working knowledge of Excel
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
Job Identification 2150
Apply Before 03/27/2026, 11:55 PM
Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB; 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
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