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Are you an experienced IT support technician with a passion for training?
We are looking for a Technical Services Engineer who will act as the point of contact for customers and Junior support staff. Responsibilities include logging and addressing tickets, maintaining detailed records of customer interactions, training customers on how to use the system and engaging with customers in a professional and amicable manner. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Training, Migrations, and Bespoke Template work.
Key Accountabilities: Learn and understand the Company’s products and services
Act as the customers’ main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
Deliver training to customers
Field customer inquiries to the relevant department
Liaise with different departments within the company
Report any customer concerns to team leader or manager
Maintain accurate records of all customer contact
Assist other departments when required
Ensure all tickets are dealt with within SLA’s
What We’re Looking For
Exceptional interpersonal skills
Excellent communication skills, both verbal and written
Proven strong analytical, problem solving, logical thinking and decision-making skills
Evidence of effective organisational, planning and personal time management ability.
Computer literate in the use of Microsoft Offic e work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows
Desired Skills & Experience
Experience of SQL Server
Experience of report writing tools e.g. Stimulsoft
Experience of Freshdesk
Experience of Intercom
Experience of task tracking system such as YouTrack
Why Join Us?
Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension
25 days annual leave + your birthday off
Enhanced maternity, paternity and adoption pay
Generous training budgets and reimbursement for professional memberships
Location: Belfast
Job Type: Full-time
Ready to Apply?
If you’re a motivated professional with a customer-first attitude and a passion for IT, we’d love to hear from you!
Start your journey with Blue Zinc today!
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
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