Description This is a newly created high-impact role that will work directly with the Director of Global People Operations to build a centre of excellence for efficient, localised, high-quality support. You’ll help design and lead regional operations teams that deliver operational excellence in the Americas and EMEA regions. You’ll also play a key role in transforming how we work, with a laser focus on optimising, automating, standardising, and scaling our processes globally. This position calls for a creative and dedicated individual who will approach this role with a strong balance of continuous improvement, technical savviness, service excellence, and innovative drive. This is a hybrid role primarily based in our Basingstoke (UK) office. While Basingstoke is our preferred location, we remain open to considering other European office locations. Responsibilities Build and lead regional People Operations teams, ensuring they are skilled and equipped to deliver exceptional service. Manage a regional team to meet service expectations and deliver consistent, high-quality support. Support the design and rollout of a best-in-class People Operations function. Identify opportunities to automate, optimise, and streamline manual processes to improve efficiency and scalability. Partner with internal teams to transition work into People Operations, ensuring smooth handovers and minimal disruption. Provide overall governance on the full range of employee services that sit within People Operations. Translate global, regional, and local HR practices into efficient operational workflows. Drive operational priorities and build metrics to track performance and impact. Use data and KPIs to identify trends, inform decisions, and improve service delivery. Develop and maintain service level standards to measure response times, satisfaction, quality, and outcomes. Qualifications University Degree in HR Administration, Business Administration, or related field. 8 years of professional HR experience and 1-2 years’ experience in a leadership role. Customer-centric and change mindset with a focus on quality and continuous improvement. Strong leadership, coaching, and team development skills. Excellent communication and interpersonal skills, and the ability to build strong relationships across cultures. Ability to deal with conflicting priorities and prioritise activities accordingly. Ability to adapt to and adopt advancements in market practices and technologies. What you'll experience working for ULS: • Mission: For ULS, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply ingrained in everything we do. • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best. • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. • Total Rewards: Competitive remuneration, annual bonus, flexible working arrangements, annual paid leave, plus a strong commitment to corporate responsibility and sustainability efforts. All employees receive 2 Volunteer Days off per year to spend participating in an array of volunteer activities Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our everyday. This is our normal. Curious? To learn more about us and the work we do, visit UL.com LI-Hybrid