We are seeking a dynamic and commercially driven Senior Account Manager to oversee and grow corporate and group business across our cluster of hotels at Manchester Airport. This key role will be responsible for managing and nurturing existing accounts, developing long-term client relationships, and identifying new revenue opportunities within our current portfolio.
Responsibilities:
1. Account Management: Manage a portfolio of key corporate and group accounts across the cluster, ensuring high levels of client satisfaction and retention.
2. Revenue Growth: Identify and convert revenue opportunities within existing accounts by cross-selling multiple properties, upselling services, and increasing share of wallet.
3. Relationship Building: Act as the main point of contact for clients, building strong, long-term relationships and understanding their business needs to provide tailored solutions.
4. Sales Strategy & Reporting: Work closely with the Director of Sales to deliver the cluster sales strategy. Regularly analyse account performance, produce forecasts, and contribute to revenue planning.
5. Collaboration: Liaise with hotel operations teams to ensure seamless service delivery and to maintain brand standards across all guest experiences.
6. Representation: Attend networking events, trade shows, and client meetings to represent the hotel brands and build awareness and engagement.
7. Brand Ambassadorship: Ensure consistent brand messaging and compliance with both Accor and IHG brand standards.
Proven experience in hotel sales or account management, preferably within a brand environment. Strong understanding of the corporate and group travel market. Demonstrated success in building relationships and driving incremental revenue. Familiarity with IHG and Accor systems (e.g., Opera, IHG Concerto, Accor Sales Tools) is desirable. Excellent communication, negotiation, and presentation skills. Self-motivated, target-driven, and highly organised. Flexibility to travel locally and occasionally nationally.
About Aimbridge Hospitality EMEA: a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We work with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.
Tribe Manchester Airport, located at the gateway to the UK's vibrant second city, offers 412 thoughtfully designed bedrooms and a social hub for work, dining, and relaxation. Our team strives to ensure everything is seamless, giving guests the perfect start to their holiday or business trip.
Benefits include:
* Industry-leading training and leadership development
* Hotel discounts across our portfolio - staff rates and up to 50% off food & beverage and spa
* Wagestream - access up to 40% of earned wages, with automatic savings options
* 24/7 employee assistance program
* Career and lifestyle breaks for key life events
* Uncapped incentives
* Staff meals on duty, opportunities across two global hospitality groups
* Supportive team environment
* Career development within a growing cluster
* Competitive salary and benefits
To succeed, you should be passionate about delivering exceptional guest experiences and living our brand standards. At Aimbridge, we believe people are the heart of our business and are committed to providing 'A Place to Grow'.
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